Privacy Policy

Information we collect

The information handled by an online casino can vary depending on how a player uses the website, which services are requested and what checks are required. Gamblezen Casino may collect information provided directly by a player, information created through account activity and technical information received when the website or its services are used.

Page contents

Account and identity details

This may include a player’s name, date of birth, residential details, contact details, login information, account preferences and records of communications with support. Information may also be collected when a player completes registration, updates account details, requests assistance or uses responsible gambling features.

Verification information

To verify identity, age, eligibility or the ownership of an account, we may handle information from identity documents and other verification materials. This can include document images, document numbers, expiry information, photographs or other information needed to complete checks. Verification information is handled for security, anti-fraud and compliance purposes.

Payment and transaction records

We may handle records relating to deposits, withdrawals, wagering activity, account balances, bonuses or other transactions available through the website. Payment providers may process payment details on their own systems. We may receive information needed to confirm a transaction, investigate an issue, prevent misuse and maintain an accurate account history.

Device, usage and cookie data

When a player visits or uses the website, technical information may be collected, such as an IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location information, session activity and error logs. We may also receive information about how a player interacts with emails, website features and account services.

How we use personal information

Personal information is used for legitimate business, service, security and legal purposes. The information collected depends on the relevant activity, and not every type of information is used for every player.

To create, administer and maintain a player account.
To provide casino services, process account activity and keep records accurate.
To verify identity, age and account ownership where checks are required.
To detect, prevent and investigate fraud, money laundering, account misuse, collusion, payment abuse and other suspicious activity.
To process deposits, withdrawals and other account transactions through available payment arrangements.
To respond to questions, provide customer support and investigate complaints or technical problems.
To operate, maintain, troubleshoot and improve the website, products and digital services.
To communicate about account activity, security matters, service messages and changes that affect the website or these terms.
To send marketing communications where permitted and where the player has provided consent or another lawful basis applies.
To meet record-keeping, reporting, verification and other obligations that apply to an online gambling service.
To protect the rights, property, safety and security of players, the website and relevant service providers.

Where information is used for analysis or service improvement, it may be reviewed in combined or de-identified form where appropriate. We do not treat every piece of technical or account information as marketing information. Service and security communications may still be sent when they are necessary to operate or protect an account, even if a player has opted out of promotional messages.

Sharing and protecting information

Personal information may be shared only where it is reasonably needed for the purposes described in this Privacy Policy, where a player asks us to do so, or where disclosure is required or permitted by applicable obligations. The organisations that may receive relevant information can include service providers that support website hosting, payment processing, identity and verification checks, fraud prevention, customer support, technology, analytics, communications and security.

A service provider may process information on our behalf and may have its own privacy terms. Payment and verification providers may also collect and handle information under their own policies. Information may be disclosed to professional advisers, insurers, auditors, legal advisers or other parties where needed to protect legal rights, investigate suspected misconduct, resolve a dispute or meet a lawful request.

Some providers or systems may be located outside Australia, or may process information in another country. Where this occurs, reasonable steps are taken to support appropriate handling and security in line with applicable requirements. The available protections can depend on the destination, the service involved and the type of information being processed.

Security measures

We use reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication, monitoring, secure connections, staff procedures and restrictions on who can view information. No website, transmission method or storage system can be guaranteed to be completely secure, so players should also protect their passwords and avoid sharing account credentials.

If a player believes an account or personal information may have been accessed without permission, they should contact support as soon as possible. We may ask for information needed to confirm account ownership before discussing or changing account details.

Cookies and similar technologies

Gamblezen Casino may use cookies and similar technologies to help the website function, remember preferences, maintain sessions, support security and understand how website features are used. Some cookies are necessary for core account and navigation functions. Other cookies may support analytics, performance measurement, personalisation or marketing, depending on the services enabled.

Cookies are small files or identifiers stored on a device by a website. They can help recognise a browser during a session and may allow information about website use to be linked with a device or account. Similar technologies may include pixels, tags, local storage and technical logs.

Players can manage or restrict cookies through their browser settings. A browser may allow a player to delete existing cookies, block some or all cookies, or receive a notice before a cookie is stored. Turning off certain cookies may affect website performance, account functions, login sessions or the availability of some features.

Retention and your privacy choices

How long information is kept

Personal information is kept for as long as it is reasonably needed for the purposes described in this Policy, including account administration, dispute handling, security, fraud prevention and service improvement. Some records must be kept for a period required by law or other applicable obligations, even after an account is closed or a player asks for information to be deleted. When information is no longer required, reasonable steps are taken to securely delete it, destroy it or de-identify it.

Requests and data rights

Subject to applicable requirements and reasonable identity checks, players may ask about the personal information held about them and how it is used. A player may also request that inaccurate or incomplete information be corrected, ask for their data to be deleted, or withdraw consent to marketing communications. To exercise these choices, send a request to support@gamblezencasino.wtf.

Access: ask for information about the personal data held and, where available, a copy or summary of that information.
Correction: ask for inaccurate, out-of-date or incomplete information to be corrected.
Deletion: ask for personal information to be removed where there is no continuing lawful or operational reason to keep it.
Marketing consent: withdraw consent to promotional emails or other marketing messages at any time.

A request may not always be actioned in full. For example, information may need to be retained for legal, security, fraud prevention, dispute resolution or transaction-record purposes. Some information may also be necessary to continue providing an account service. If a request cannot be completed as asked, the reason will be explained where permitted.

Changes to this Policy

This Privacy Policy may be updated when services, technology, privacy practices or applicable requirements change. The latest version will be made available on the website and will apply from its stated publication or update date. Players should review this page from time to time, particularly before providing new information or using a new website feature.

By using the website, a player acknowledges that personal information may be handled as described in this Privacy Policy. Questions, access requests, correction requests, deletion requests and marketing consent withdrawals should be directed to support@gamblezencasino.wtf.

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